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Learn 101 things to “say and do” during difficult interactions. Maintain your personal integrity through effective communication strategies that really work. Participants will learn step by step responses to transform difficult conversations. Multiple techniques will be discussed to ensure you can find your voice, maintain wholeness and go unimpaired while engaging others during difficult interactions. Be cool, calm and collected and set healthy boundaries with others and ultimately find your “Conversation Peace.”

Dr. Jody Janati, University of Minnesota

Trainer, speaker, conference facilitator… Jody Janati has an Ed.D. degree in Organizational Leadership, and a M.A. degree in Speech Communication. She currently teaches in the Communication Studies Department at the University of Minnesota. She offers a variety of public and professional workshops on conflict reduction tactics and effective communication skills throughout the year. During her academic career she has held a number of administrative positions in higher education, taught for the MN state prison system and worked for various colleges throughout Minnesota. She is also the author of five books. Return to Conference Schedule